5 Steps Of Effective Delegation

I have found in some 37 some odd years in business that there are 5 steps to better delegating and supervising that will bring you the kind of results you want to get your expectations met and successful results are achieved.

Step One: The first step in delegation is to be totally clear about the results that you want to achieve out of the job or project. The more clarity YOU have the greater the direction you show with towards the results expected. The easier it is for you to select the right person to do the job.

Step Two: The second step in this process is to select the best person based on their previously demonstrated ability and success at doing this kind of job. You want people all people to be successful so don’t set them up for failure. Never ever delegate an important task to a person who has never done that kind of project before. That is not to say you don’t want to push people into achieving a higher level to action that expands their abilities, but keep in mind their strong points and work into those when possible. It is essential that you delegate every task to the best person you have who you have total trust and belief in their ability to complete the task at a high level.

Step Three: Third, explain to the person exactly what you want done, the results that you expect, the time schedule that you require, and the preferred method of working. You have probably already mastered the task you’re delegating out to so use your knowledge of the job at hand to help them help you. Taking the necessary time to teach and explain the best way to do the job based on your past experience is not only an excellent way to ensure that the job will be done the way you want and on schedule I might add, but when a similar job comes up you have a ready trained person do delegate out to, again.

Step Four: Step four is to set up a schedule. The more important the task the more important it is to set up a schedule. Always build some slack into the timetable whenever possible. Then have a system to check on the progress of the task at regular intervals. Leave nothing to chance and you will be a happier owner or manager.

Step Five: Step five is to inspect what you expect. Delegation is not abduction. You are not dropping and running. Just because you have assigned a task to another person does not mean that you are no longer accountable for the project at hand. That is why you are the person in charge. The more important the project, the more important it is that you keep on top of it.
What task can you effectively delegate to someone else? Which one of your employees can handle the task efficiently?

Larson Notes & Satire: My way or the highway. The hardest thing about delegation is the lack of control. As most of you know, I look for clones of me to work with. Ya, lots of little Me’s running around. I shudder at the thought. Now I do some things very well, other things, I would truly be best finding a trusted person to make a hand off to. Let them do for me what they do best. Use your strengths and find people to fill in your gaps. This makes others around you stronger and you even more larger than life.

“We don’t sell lists, we find customers.”
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Howard Larson
Larson & Associates, a Division of US Telemarketing Group LLC
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Using Phone In Economic Turbulence

In so many ways we reach and touch our customers but phone might be the biggest and least satisfying way a customer interacts with us.

You need to be thinking of the phone as if it is the only way you are touching your customers because quite frankly for some customers it is. What would you want your experience to be if it was you on the other end of the line trying (sad way to have to express it) to buy form your company. Would you, could you greet them in a personalized way? Would you make them feel like they are your favorite customer? Would you give them special phone deals and rewards for loyalty?A well designed phone touch plan is as essential as a well thought out f2f plan. The first step is to understand why customers call you. Once you understand that, you need to know the common questions and request you are getting so that can be taken care of easily and professionally.With today’s CRM tools you can personalize the caller experience by instantly recognizing the caller’s phone number, their name, etc. If you are able to put in place an IVR (Interactive voice response) system interacting with your CRM system you can instaintious caller recognition. Today there are systems out there that allow you to integrate both CRM and IVR together in one seamless flow, of perhaps your CRP provider would be willing to write the software. (Might make their program more marketable and be well worth their while. By integrating your phone system with your CRM system and putting in place proven marketing strategies, you can keep your customers coming back time and time again.

Larson note: I eat pizza. I usually eat pizza weekly. Not only that but usually from the same place. Not only does this place know me, they know me by first name, they know me by last name, they know me by telephone number and they even miss me if I skip a week. Once my wife ordered and picked up the pizza and they asked her if I was ok and feeling well? Talk about knowing your customer. Do I feel special?

Howard LarsonLarson & Associates
Target Marketing & Telesales Professionals for new account acquisitionMaking good businesses great and great businesses even better847-991-0488
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