Tuesday, March 16, 2021

3 Parts of Telemaketing

 

3 Primary Ways to Use Telemarketing
to Grow Your Business

Ask yourself or any business owner to name a few of there best marketing channels for bring in more business and they’ll reel off an array of answers. You’ll probably hear social media, email marketing, direct mail and other digital strategies. It is wonderful to have so many ways to market as well as confusing. Today’s businesses have a entire plethora of marketing alternatives to utilize for outreach, growth and retention.

All those many choices can cause you to forget about one of the more conventional channels sitting right in front of your face on your desk. Your phone!

TELEMARKETING
Telemarketing is one of the most overlooked marketing tools. The traditional idea of picking up the phone to drum up business is out of fashion. The fact is, though, that when done correctly, telemarketing can indeed help you to grow your business.

The 3 Arrows In Your Quiver

Telemarketing is one arrow in your marketing quiver. If you have a unified marketing plan with all your channels aimed at the same place from different directions you come out a winner. Within this vast array you have lots of channels to work with. You’ll want to use as many as you can in combination and in the most effective way possible. Don't use more then you can work 100% effectively but only those that you can execute at a high level of expertise and saturation.

That is why companies like Larson & Associates are here.
We can help take you the next level

In the case of telemarketing, that doesn’t mean old-fashioned cold calling like we did 20 years ago.

It means taking an intelligent approach to growing your business using the phone. Here are the three significant parts we take to grow your company with telemarketing:
1.    Telemarketing to existing customers
2.    Telemarketing to lost customers
3.    Telemarketing for lead generation

Telemarketing to Existing Customers

Growing your business doesn’t always mean attracting new customers. Don't get me wrong, new customers are nice but achieving top drawer customer retention to keep what you already have, easier, less expensive and can often be a better way to achieving your yearly sales goals. Keeping your present customers on board can make more of a difference to your bottom line than you might think.


Telemarketing can aid your customer retention in a variety of ways. Customer care or research calls are good examples. In these instances you are showing your customers that you care, creating a more positive view of you and your company. That makes it less likely that they, the customer will abandon you and start using a competitor.

Researching out to your existing customers can also help you find new opportunities. Asking questions, getting feedback on your products or services can help you fix problems before they become problems. By taking the time to talk about the different and changing needs of the industry, you can find future paths for your business to expand with them.

It is also possible to do some cross-selling or up-selling while telemarketing to existing customers. If someone already buys from you, they’re more then likely to be interested in other products or services you have. They have first-hand experience of your quality of your work and the products and services they are now using so why not more ? Ask! And, existing customers via telemarketing are more likely to answer the phone.

Telemarketing to Lost Customers

A second way to use telemarketing is when you are trying to grow your business via telemarketing that involves customers you’ve lost. It happens to all of us. The one who got away or we did not take a more careful watch over. 

Telemarketing is the easiest and fastest way to restart that energy between the two of you. By that, we mean customers who bought from you before but haven’t done so for a while. That might be as they haven’t felt a need to purchase or could be because they’ve moved over to a competitor. Or it could just mean you messed up and no one had the for-site to call up to make things right.
 

It may surprise you how successful reaching out to lost customers really is. Just making the call can be enough to help to jog their memories as to how useful your products or services were. What’s more, it shows them how much you care and value their business. Calling and speaking to past customers can rebuild that severed relationship allowing you to again be the brand of choice.

Even if you fail to win them back as a  customer, speaking to them can give you invaluable insight as to what happened. If you’re able to learn why they left you, you can make it less likely for you to lose customers for the same reason in the future. That will aid your customer retention numbers and thus help keep your business growing faster.

Telemarketing for Lead Generation

Lead generation is what most people think of when they think about telemarketing. Cold calling, dialing for dollars. Getting a targeted niche specific list of prospects is an effective way to warm those prospects up and get them to the next level of the sales cycle. When we are making calls it is not necessarily to make a sale but rather to set an appointment or pass a lead on to sales staff to send out information about your companies services. Selling isn't necessarily what you want to think about when talking to a prospect for the first time.

Telemarketing for lead generation isn’t as popular as it once was. We here at Larson & Associates happen to love sitting here drinking coffee and making phone calls all day, one call after another for our chosen clients. Some one on your staff or us here at Larson's should be making those calls. As my sales mentor Hank Trisler use to say, if you were dropped off in Minot ND (which had a high temperature last Tuesday of -5) as a sales person you would have only two choices to makes sales fast. Start walking the streets and knocking on doors or sitting at your desk in your warm comfortable office making telemarketing calls. I think you could make more touches and more sales faster with a phone call to people who you already know use a service or product like you have.

3 Legged Stool Marketing Method

We do it but we do not normally think about telemarketing as the only tool you should be using but thought of as only a part of a broader strategy using different channels and tools to get you a faster, higher rate of return on your calling time and dollar. The Larson Method ties in lead generation calls with other marketing channels. Think about calling prospects who you’ve reached out to with an email but have yet to get a response. Or got that direct mail post card and were "meaning" to call you.

The Larson 3 Legged Stool Method utilizes Direct Mail-Email-Teleprospcting. When put together it forms a 3 pronged attack that hits people, your valued prospects in 3 different ways making a powerful 1-2-3 punch.

Need the knock out left hook? If that is not quite enough I get my Social Media Expert Fred McMurray of My Three Daughters (not sons) fame to work out all your social median needs and you have the can not miss of lead generation and ample supply of leads for a company of any size and kind from a 1-man army to Fortune 500. http://www.larsonassociates.ws/associations  We can put a plan together that fits you and you alone.  We get down in the trenches with you to help you find your niche so you can not just sell to receptive people and companies but to own that niche so you are the one everyone wants to buy from. 

Larson & Associates


We Make Good Businesses Great and Great Businesses Even Better

Larson & Associates
3475 Steeplechase Way    Suite 101
Grayslake IL 60030
847-991-1294

Wednesday, March 10, 2021

Direct Mail Works

 

Put Direct Mail Back In Your Marketing Mix!

You know I am a great advocate of multi-channel marketing. It allows you take advantage of the 5 senses of sighthearingsmelltaste, and touch. 

Outside of a good old face to face sales appointment, and that is not going to happen right now with covid, it is only through your message and your words that you can captivate the heart and mind of your prospects and customers. 

Show them you care. Tell them you care. You need to start the showing this special care in the words you use, not just expressing the feelings but also explaining how you understand the problems they are having is a great way to start. More so in a Covid world. Then if you are doing niche selling like we at Larson & Associates advocate you most likely really do understand their problems and pain points, maybe even more then they do themselves, all the good and bad of the market because of your fuller broad-based understanding.

Direct mail does not have to be dull!

Direct mail at first glance might appear to lack the glitz and glamour of digital marketing. No bells. No whistles. But with all the new innovations maybe not! Print technology like spot digital varnish or digital foil have burst onto the the scene in the last year. Are you taking advantage of those new exciting innovations along with variable data capabilities which came into use a few decades ago with the promise of fast, highly personalized campaigns? Smell you ask? Yes you can get scented pieces of mail. Really, The perfume companies have know this for a long time. Is it time for you to start stinking? Sound? Oh yes with little chips you can talk through the mail. If you have the voice for it sing out loud and strong!

As direct mail technologies have evolved, and as email in-boxes have filled with needless spam looking offers, many marketers are finding that a targeted direct mail added into the marketing mix can cut through the clutter and deliver many of the those same advantages that companies have been enjoying from online marketing. In addition, with many offices closed during the pandemic, physical mail is often reaching people when they are home as well as phone calls and this mail into their almost empty mail box might be providing a pleasant diversion from the daily routine of life.

Many of these prospects are welcoming mail as a point of contact with the world outside their homes. The good thing about mail is that you can touch it, you can feel it, you can smell it and you can see it. If you want to taste it I don't want to hear about it, lol. That alone makes a difference, particularly now, when we can't even really touch or see each other.  Although direct mail volumes are down significantly that is a good thing for you. As marketers headed off to Zoom-land from last March onward amid the contraction of the economy and marketing budges kept shrinking it opened up more space for those who kept doing what worked. As I call them, the basics of Direct mail, Email and Telemarketing using zooming in-place of face-to-face sales calls.  As we move into the start of 2021 and the new year, we are starting to see an increase in direct mail use requests putting aside the slowness because it works! And it holds up one leg of the marketing stool in a way the others can not!

 

Can We Help You?

Take a look or re-look at direct mail. You might be surprised but what mail is capable of doing for you.

What we have found is that when people unsubscribe from an email list, many times it's not because they don't want to have a relationship with you and your brand. Sometimes they're are just overwhelmed by the number of emails so unless yours is really good and keeps striking a special note you will not make the short list forever.

So is it time to go wide open multi-channel?

Should your company be using a strategically timed mulit-channel. multi-touch campaigns involving emails, follow-ups phone calls and postcard mailings?

You think we should talk?  The return on investment numbers say. . .  Yes.

Larson & Associates


We Make Good Businesses Great and Great Businesses Even Better

Larson & Associates
3475 Steeplechase Way    Suite 101
Grayslake IL 60030
847-991-1294

Wednesday, January 6, 2021

Howard Larson / Who's Who In America

 

In a covid world
Howard Larson
has been nominated to

In America 2020

Working in the covid world of 2020 has shown the business model of a virtual office that Howard Larson and Larson & Associates starting using back in in 2004, not just to lower our carbon footprint but to give the Larson & Associates staff greater job satisfaction and control has allowed us to give us a quicker response to the needs of our clients. Not that it has been easy this year. Fortunately we have been able to give clients access to things like Penetrexx, an Antimicrobial chemical made in the USA to keep surface integrity between disinfection applications. This has helped to keep client offices and factories open and as covid free as possible. We ourselves have not lost 1 day or even 1 hour or work due to covid.

Our philosophy of the Big Fish in a Little Pond and purposefully staying small, seeking out small to mid-sized companies, the majority of our clients continue to be small businesses with revenue of $500,000 to 10 Million with 3 to 12 sales people remains in tact. 

In 2020 despite covid, our year over year clients who are using the Larson & Associates 3 Legged Stool Method of Marketing have been seeing growth above 9% as well as grabbing increased market share with bold covid expansion programs. 

Thank you for your continued support of the Larson Philosophy of Marketing. Now in our 45th year it is because of you that we are still here and continue to be a success. It is your belief in us that makes us who we are. You give us the freedom to work quick, hard and fast. You are the people who let us out run, out produce and out perform the competition.

Marquis Who's Who

Marquis Who’s Who was established in 1898 and promptly began publishing biographical data in 1899. More than 120 years ago, our founder, Albert Nelson Marquis, established a standard of excellence with the first publication of Who’s Who in America.

Selection of individuals for listing in its publications "is based on reference value. Individuals become eligible for listing by virtue of their positions and/or noteworthy achievements that have proved to be of significant value to society. An individual's desire to be listed is not sufficient reason for inclusion.

Larson & Associates

   

 

We Make Good Businesses Great and Great Businesses Even Better


Copyright ©2020 Larson & Associates, All rights reserved.

Our mailing address is:
Larson & Associates
3475 Steeplechase Way     Suite 101
Grayslake IL 60030
847-991-1294
howard@larsonassocaites.ws
www.larsonassociates.ws

Thursday, December 24, 2020

What Have You Done For Me. . . NOW!

 

 

What Have You Done For Me. . . NOW!

This is my life. My customer's and I live in today, not tomorrow. 

As I sit here on Covid D-Day I wonder what will 2021 bring. This year has been a roller-coaster of ups and downs; the kind of work we have been doing, the expectations that have been placed upon myself and my staff and the limited resources given to produce results. Are we working in the office or remote? What about a coffee shop? Are they even open?

I want to start this out by saying, we don't make work. We don't twist arms. We don't trick people into buying or backing them into a corner where they will regret their decision later and not become a repeat customer. What we do is to go out and attempt to find you customers, not just for today but, tomorrow and the next day so you can actually grow your business. We present you, our clients in the best possible light through E-mail, Direct mail and Teleprospecting. Then we add in a little social media marketing, some content marketing, a touch of SEO, if the demographics are right some texting, Instagram or YouTube and we find companies that want to work with you.

The 3 Legged Stool Method

Nothing works every time but somethings work better than others. Our method, the Larson way is the 3 Legged Stool method of marketing. I have been using the Stool or in some way, shape or form for 45 years. The tools have changed but the basic idea has not. Hit people in three different ways using 3 different touch points and you are going to find a way that they respond to. The five senses are sight, hearing, smell, taste, touch. If you use them right people will respond to your message

When I started out back in the 70's and 80's I would fax out all night long. Now that has evolved into email marketing. Don't laugh, email works. The right subject line, the right message, with the right product or service at the right time and with out allot of fancy arm twisting and you have a new customer. No you many get a low conversion rate but remember the rule of 27, right Fred?

Direct mail if used correctly targets the right customers at the right time. If you weave it in and out of emails and a phone you have a powerful way to find a ready and waiting audience. With direct mail becoming less common, there is less noise. THE MAIL BOX IS EMPTY! You can capture the undivided attention of your customers. Now more then ever direct mail is more likely to get read, it increases your name and company awareness. Unlike digital campaigns, direct mail has a larger appeal to every age group. Ready don't think that under 40s don't read their mail, they do, they really do.  We do outsource all our printing but with our careful control we make it actually work.

Since direct mail is a physical product, it allows room for creativity. Thus it can appeal to more senses, leaving a lasting and memorable impact on your customer. In the end, direct mail is powerful because it’s different from the digital way of doing things. I get hundreds of emails every week. But I get only a small amount marketing messages in the form of postcards or letters in my mailbox.

Finally we come to telemarketing or teleprospecting. Telemarketing is the glue that sticks it all together. No, not everyone we call is going to agree to make a purchase. 
But why would telemarketing even exist if it didn’t provide positive results? Telemarketing is a powerful and cost-effective marketing tool. 

1. It provides your company with direct feedback.
2. It connects people with other people in a low tech / high touch way.
3. It can expand your sales territory in a very personal way.
4. It provides immediate results when you use a real person making the calls like we do at Larson & Associates. Not some automated voice system

Larson & Associates

Making Good Businesses Great and Great Businesses Even Better


Call me at 847-991-1294 and get the full range of services you need to grow your business during this trying period in time.

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Copyright ©2020 Larson & Associates, All rights reserved.

Our mailing address is:
Larson & Associates
3475 Steeplechase Way     Suite 201
Grayslake IL 60030
847-991-1294
howard@larsonassocaites.ws
www.larsonassociates.ws

Tuesday, November 3, 2020

Best Time To Reach Out

 

Is there a best time to contact a prospect?

I Don't know what you think you know but
The research is wrong!

There have been numerous research studies, advice and opinions published on when is the best time to contact a prospect. And there is one thing that is the same in all the published articles: none of them agree on any thing. Time, day nothing!

There isn't a good time!


Some will tell you that it is 10.37am on a Wednesday morning (I don't know how they manage to work out that every prospect is in a wonderfully receptive mood at precisely at 10:37 but ok). Others will say that it’s a Monday afternoon. (By the way, there may be loads of prospects who are ready to take calls and e-mails on a Monday afternoon)

But you are getting the idea here: everyone is different, everyone has a different suggestion. And that is what has led me to create the definitive answer to the question “when is the best time to contact a prospect?”. If you were looking for a simple answer, be ready for crushing disappointment. Here goes:

So when is
the best time to contact a prospect?
There is no correct time!

It is simply not possible to give an answer to when is the best time to contact a prospect. Everyone is different. We need to take into account that there are different habits and cultures in each area of the country, market sector and type of company. And that’s before we talk about the fact that everyone has individual preferences and that these days people rarely have two weeks that are the same.

So how do sales people make the best use of their time? How do they create the maximum success for contacting people? Here are seven quick tips to maximise your chances of engaging a prospect:

Call when you are not supposed to:

Where much of the research about when is the best time to contact a prospect agrees is that no-one wants to speak to you on a Monday morning or a Friday afternoon. Really? For some reason I have made some of my best sales at those times. They might seem unproductive but yes this is when I get my best results! Perhaps it’s because nobody else is dumb enough to be calling at that time. Calling after 5.30pm works pretty well for me as well and before 7:30 also: meetings have not started or they are finished but the boss is in early or still there late.

Here is another secret: right before you leave at the end of your day, make 1 more call. Just 1 more. I don't care if it is 4:14 or 7:26, make one more call!

Mix up your calling times!

If someone is not available when you call them at 10.37am on a Wednesday don’t try contacting them again at the same time next week. Like I need to really be saying this but try a different day and a different time. Sooner or later you will find the right time for that person. But remember that probably won’t be the best time for your other prospects.

Go multi-channel!

Whenever I run one of my Teleprospecting workshops I ask the people there how many ways they contact prospects. Nearly everyone falls far short of the 14 different ways that I use. If someone ignores you when you call or e-mail, try something else. Use social media messaging, a blog, a direct mail postcard. You will usually get a response when you find a channel that resonates with them. It about them and what they want, not you.

Just remember the rule of 38. No matter what marketing channel you use, picking up the phone and making a follow up phone call will ad a 38% better response rate to what ever you are doing or getting.

Have a great message!

It doesn’t matter how good you are at getting through to people: your time is wasted if you simply give them a standard sales message that they have heard before. If you want to find out how to create a good message, again don't over think it. what do you want to achieve out of the call? What is the next step you want to take with them and ask for it. Really ask for the result you want to have happen.

Like now: I want to be doing teleprospecting and run your multichannel marketing program so call me at 847-991-1294 and calling right now would be good!

Be persistent!

So many people give up after two or three attempts to contact someone. I almost have to laugh here because the average prospect buys after 7 to 9 sales and marketing messages and they only see 1 out of 3. Do the math, That is 21 to 27 messages to get where you want to go with them. It usually takes a lot longer to get hold of a prospect and start a meaningful dialogue. Sometimes it takes me two or three years from the first engagement until the sale. But you’ll never make the sale if you give up too soon. (I should add that I qualify my prospects carefully to make sure that I am not wasting my time on people who are the wrong fit or who are not going to take the next step).

Run a CRM entry for each important prospect!

When I have my buyers hat on, I will receive calls from companies trying to sell me something. Many of them called at the wrong time. I might tell them when I was next reviewing suppliers like them. But not even ten percent would call back at the right time. Yes laying out there dead in the parking lot. I often tell people to call me back the following week or month (and mean it) and they either fail to contact me or get the time wrong. So make a CRM entry to make sure that you never forget to call anyone again at their right time.

Just do it!

Sorry but research is highly over rated. If you do niche selling like I strongly suggest you do, you already know the problems and you know your answer to those problems. Yes good old pain and pleasure selling. We can spend a lot of time researching. We can also be diverted by prospect research, managing current customers or just the general busy. Sometimes we manage our time badly. And sometimes we use all these reasons as an excuse not to call new prospects because it seems too scary. The best thing that we can do is to actually start making contact with people. Pick up the phone and make the call!

Want to do it yourself?
Here’s a quick action point for you

Try and make contact with at least five people today, and the same tomorrow. Choose a channel that you are comfortable with. Try social media or writing a note card if the phone and e-mail do not appeal. The most important thing is to take action. At the end of the week you have made 25 reach outs!

If you reach out to 25 people you have a reasonably good chance of having a conversation with at least one new contact. You will be making progress with your sales and you will also be doing better than most of your competition.

Research is over-rated!

Yes, Research is highly over-rated!

Action is better.

What do you do if you don’t know what to say to new prospects? Have a weekly special. A new twist to your product of service or how you are servicing customers during covid.

Don't like to prospect?
For you there is Larson & Associates


We make good businesses great and great businesses even better!

Our focus is on working to become a part of your sales and marketing team in a seamless, invisible way to help propel your business to the next level. We will get to know you, understand you, sell you!
 

If you don't enjoy phone call after phone call or have a multichannel system that works call us!

WE Do!
 

Larson & Associates
847-991-1294
howard@larsonassociates.ws