Telemarketing: INTEREST-CREATING OPENING STATEMENTS

8. The objective of your telemarketing opening is to establish some kind of curiosity and interest in 15 to 20 seconds so that the prospect will be willing give you more time. Basically you need to tune into their personal radio station WII-FM “What’s in it for me? Find their pain or the pleasure and you can keep going.

9. Now don’t ever get dumb and use all those stupid, resistance inducing phrases on your telesales call, like, “If I could show you a way to _____, you would, wouldn’t you?” The only thing you’re looking for is permission to continue the conversation.

10. Again don’t be dumb. When cold call prospecting, don’t start with things like, “I was just calling people in your area…” Like that really makes a person feel important. People want to feel like you’re the only one you’re calling (even if they know it’s not) and not just one of a bunch of people pulled off a list of names.

11. Use continuation words when opening cold prospecting calls: “depending on,” “might,” “maybe,” “perhaps,” and “possibly.” Of the great Canadian work that comes at the end of every phase “Ay”. These are non-threatening words that might bring you something of value, if you ask the right question first. For example, “Depending on what you’re now doing in lead generation, I might have something that could reduce your overall costs and bring in more sales. I’d like to ask you a few questions to see if this is something you’d like more information on.”

12. Have something of value to say on every call. Particularly if you make calls to current clients. Avoid saying “I’m just checking in with you to see if you needed anything,” and, “Just calling to touch base.” These are lame. If after your call they are not able to say they are better off after your call than they were before it, you shouldn’t have made the call. Call with news they’ll have an interest in. Call about ideas you’ve heard from other customers they might be able to take advantage of. One of my printing salesmen called to say he “just came back from a trade show and saw something interesting, and thought I could benefit from it. They know that in actually every time you call you’re looking for an order. So give back something of equal value.

Larson Notes & Satire:  If I can say anything here it is don’t be a time waister. Each call needs to have value. Telemarketing is not the phone call it is the message of increased value to them. Remember WII-FM, What’s In It For Me

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Howard Larson
Larson & Associates
Target Marketing & Telesales Professionals for new account acquisition
Making good businesses great and great businesses even better
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