A blog of telemarketing, marketing and sales ideas you can do yourself or contract out with Larson and Associates to do it for you.
Wednesday, September 23, 2020
A seven-point plan
To Get You Through Covid
The good and the bad is this is only a starting point to provide a plan for marketing throughout Coronavirus pandemic. But it is a start. Now you need it to be your start.
As we go along in the pandemic our businesses are all facing challenging times as the economic impact of Coronavirus starts to bite longer. And when faced with challenges like this, it's time to turn to The Godfather for that inimitable advice:
“Go to the mattresses.”
In other words, prepare your business for the long haul. Get your mattresses ready for your company to go to battle.
We need to work smarter, and be ready to tackle the challenges ahead.
Here are seven steps you can take to prepare your marketing activity during this Coronovirus downturn:rt to retain your existing customer base
Work harder at expanding your prospecting list
Work harder at expanding your prospecting list
Get even more visible in front of your target market
Fine unique ways of grabbing marketing share in your niche area(s)
Focus on driving market share
Measure, measure, measure
Test, learn, test
Seven marketing techniques for powering through Corona Businesses are looking more carefully at budgets, making sure we can squeeze every penny of profit out of our investments, and looking for the most cost-effective way to deliver products and services.
Marketing budgets may appear to be a soft target for businesses looking to make budget cuts. But a cut in marketing activity is a short term fix that is sure to have long term consequences. Maintaining visibility in your market is essential for long term profitability and continued investment.
And our customers are also watching the pennies, but they are still spending money. They may be spending less, but we need to figure out what they’re spending their money on. They don’t want to risk wasting a penny; they want to buy the right products from companies they can trust.
1. Work smart to retain & expand your existing customer base Out of sight means out of mind. You need to keep in touch with your customers or you risk losing them. It's always cheaper to retain an existing customer than acquire a new one.
Marketing automation is the lowest cost, easiest, and most effective way of keeping in touch with your customers. I’m not talking sending automated email marketing spam, nor am I talking about broadcasting cold calling messages to get new customers. Well, I guess I sort of am. You need to be sending out niche specific, contextualized, targeted messages to existing customers, prospects, suspects and any anyone else you can find to hear your message. Maybe they are not a customer but maybe, just maybe they have a friend who is. You need to be keeping in touch at every touch point possible, social channels, through the web email, direct mail, phone. Doing this systematically and as automatically as possible will ensure the job gets done, and free up your finite and expensive human talents to deliver creative messages that will bring an even higher ROI that a single or two channel attack.
Content production is an essential for your niche specific marketing campaign. Share what makes you the unique and better option for their covid recovery. Explain how you are best choice in what differentiates your offering from your competitors. and promote your story showing how with you the client wins.
Getting more social means engaging in conversations with your existing customers. LinkedIn, Twitter, Facebook, Email. Direct mail- these are places where you customers are reviewing you and your products, analyzing their purchasing decisions, exchanging views on your business. Create a high impact low cost plan for reaching customers at every touch point point you can use effectively to get them through in the sales funnel As you use these tools, what are your customer's and prospect's reactions, listen to your customers, hear what they’re talking about, keep track of the call backs, the opt outs, learn more about your market. And remember, it isn’t ALL about you – your are speaking to people you should understand in regard to needs and remedies to problems and solutions. Your message and to the conversation needs to be valuable and appropriate.
2. Work harder at expanding your prospecting list Use Linked-In, find directories, online "zoom" networking meetings,virtual trade shows. There are a million ways to add into your. The point is you need more names in your data base. Do what ever you can to add marketing share. Personally I have a daily special going to grab prospects and market share. I love market share more than anything else. Even with covid people still need what you sell. They might need less of it but someone somewhere still needs it.
3. Get even more visible in front of your potential clients You have to build your brand awareness and get more visibility, which means driving visitors to your website to make the sales. And one of the best times to get found by potential clients is when they’re searching for what you’re selling. You need to get found at every stage of the purchasing life-cycle, from exploring new suppliers to evaluating specific offerings.
The Mere Exposure Effect is the marketing phenomenon by which consumers develop a preference for your products or services merely because they are familiar with them. Now is the time to explore low cost techniques that will keep your brand visible in front of potential clients on a steady basis. It may feel counter-intuitive, but setting aside an advertising budget for keeping your brand visible will deliver long term benefits. Focus on creating high quality content that is going to get shared, and reduce your budget for generating low value, low impact content.
Update your evergreen content. Your business has an archive of perennially relevant, interesting content that does not become dated and is still of value to your customers… and the search engines. Revisit your content, update it, give it a spring clean, with the objective of improving your rankings in the search engines.
What other people say about your is more important than what you say about yourself. Another low cost way of getting visible in front of a larger pool of potential clients is to leverage the authority of other respected experts.
4. Focus on driving market share A low cost, high impact covid marketing is about grabbing market share Don't focus on conversion rate, clicks and likes. Yes that is (sort of) important but we want action. I have a plan where in certain days in a certain niche I will set up and run at no charge for 2 months a content based email marketing plan no cost. I have a customer Estimator Cloud who has a covid special of after a demo you get to run the print estimation program and no cost or obligation for free for 3 months. Small incremental changes to the user journey will turn more of your website visitors into customers.
Social proof and post positive stories about your business. Revisit how you are using your cases studies, recommendations and reviews at every touch point in your marketing, and take the time to weave this content throughout your website and share actively on social media.
Customer experience is king. Invest in your website to ensure you are giving a fast, personalized experience. And in terms of keeping costs down, remember that small changes to your website will have a huge impact on the final results.
Leverage artificial intelligence. Now is the time to get up to speed on the latest developments in machine learning and artificial intelligence that will give your business competitive advantage and access to the right prospective customers at the right time. Taking advantage of current developments in AI will drive down your cost per acquisition of new clients by ensuring you are getting the right message to the right person at the right time, and reducing waste.
5. Fine unique ways of grabbing marketing share in your niche area(s) What can you offer to attract people? I sell marketing so what do I do. I over limited time teaser work do get them into the Larson Way of marketing. I know m way works even in the age of covid so if "MY" way can get them visibility and maybe even a customer to two think what it will do when things get going full steam again. Lock them in and put the hammer down!
6. Measure, measure, measure If you don’t measure, then you can’t manage. And if you’re not managing, then you could be pouring money down the drain.
Measuring means accountability for your marketing spend. You need to be measuring against your success criteria. You may want to measure sales, numbers of lead generated, up-sells, or referrals. Now is the time to ensure you have defined your key performance indicators.
Configure your Google Analytics correctly. Ensure you are covering all the basics and that you are using the data to drive your marketing inefficiencies. Do you have goals set-up correctly? Have you connected your search console? Have you defined what you are measuring? Are you taking advantage of all the free data that Google Analytics provides to you that can shape your strategy?
Measure your social media ROI. When budgets get tight, you may need to make tough decisions on how you are going to spend your resources. One soft option might be to put the breaks on your social media activity. Social media can appear to be very time consuming and an optional non-essential activity. But before you make that decision, ensure you have explored how social media is contributing to your bottom line in terms of engagement, visibility, and profitability.
If marketing budgets are tight, then knowing what works makes it easier to make the decisions of where to invest your cash.
7. Test, learn, test And finally, there is no one-size-fits-all answer to the the conventional, digital and social marketing puzzle. You will need to be nimble and quick. Creative and memorial. Measure your success, and learn from the experiment. Here are some parting tips:
Experiments should be quick, cheap, and easy to deliver.
If it works, wonderful, do more of the same.
And if it doesn’t work so well, then kill the experiment and move on. No harm done. Be quick and be ruthless. You will have tested something, learned from it, allowing you to move on and test something new.
Larson & Associates
Making Good Businesses Great and Great Businesses Even Better
Is it time to make you great? Phone 847-991-1294
Our mailing address is: Larson & Associates 678 N Eagle Lane Suite 201 Palatine IL 60067 847-991-1294 firstname.lastname@example.org www.larsonassociates.ws
We make good business great and great businesses ever better.
A direct advertising & marketing studio that knows, understands and puts into practice guerrilla marketing and advertising techniques for our clients to achieve consistent and desired growth.
Our speciality is New Account Acquisition. This is telesales and guerrilla marketing put together. It is not advertising, not marketing, not telemarketing, not a manufactures rep service, but a new way for you to gain new accounts and grow your business.