Tuesday, October 14, 2014

Cold Calling Builds Long Term Relationships

Even with the push of Social Media and Online Marketing, cold calling is and still remains the best way to go out and make contact with potential clients. It is the only proactive way to start a two way conversation with a prospect. Using every other way you need to sit back and hope the prospect actually picks up the phone, emails or sends back a business reply card. Do you have that kind of time? Now these are all great ways to marketing but if you add in a cold call follow-up in your marketing play your results will be 10% to 22% better.

In case you need more of an incentive to using the phone or picking it up and calling us here at Larson & Associates to do it for you, here are 5 successful ways to mix in cold calling into your sales and marketing attack.

1st. Clearly define your criteria. Get your program put together and aimed towards where you want to go. No brainer but how many times does it not happen. Sit down in a meeting with all your sales and marketing people and determine the base criteria for what is a qualified lead.

2nd Set an agenda to guide you through the steps to start a real conversation. A call without a direction is the path to a failed call. I am not saying use a script but know where you want to go to in the call.

3rd Be relevant to the person you are calling. Ask yourself these two questions. 1) What is the reason for the call? And 2) Is it relevant to THIS prospect? Don’t waste their time. Don’t waste your time.

4th Create a voice mail strategy. I believe in voice mail so much that if I take a project and the client says to NOT leave a voice mail, I might just not take the project. It is almost doomed to failure. A voice mail is a way to send out a mini advertisement right into the prospects ear. With a relative message you will warm up the prospect for your next try at speaking to them. And yes sometimes they call back and if they do 1 of 2 things are happening. Then need what you got or they are calling you to tell you to go away and don’t call back. Either way you win. In the first one you are one step further down the sales process. The other you can take them off your prospect list and you don’t have to waste your time on them anymore.

5th Integration of multimedia and multichannel marketing. Keep in mind the 3 legged stool. 3 channels work best. Cold calling can and will benefit from the use of multimedia, content marketing, social media marketing, direct mail and/or email marketing. You may go the Whitepaper and webinar route as well. It is about exposure and follow-up. You don’t follow up, don’t bother doing it.

Larson Notes & Satire:  Cold calling follow up is just the natural progression of the sales process.  Every product or service has a cycle and a natural progression.  A good well placed cold call only shortens the sales cycle because you get in and out quickly.  The key is to get in and get out without making the prospect angry. The fact that most of you reading this are B2B and the telephone is a natural way to do business it only makes sense to use it. Or if you don’t or can’t find the time or nerve to call prospects call Larson & Associates at 847-991-1294. One call and we back the rest of those scary cold calls and hand over those leads to you to finish the job.

Howard Larson
Larson & Associates
Target Marketing & Telesales Professionals for new account acquisition
Making good businesses great and great businesses even better


P.S. We make telesales for small business affordable by offering programs down to only 15 hours a week. Maybe you could add telesales into your marketing mix call today and find out.

1 comment:

Carly Alyssa Thorne said...

Cold calling is definitely a good way to build relationships