Friday, August 28, 2015

Getting Past Gatekeepers on the Phone

Now in calling we normally use what I call the Payton to the right, Payton to the left, Payton up the middle technique. We hit the line with honesty and directness and it works 9 times out of 10. But if you’re having problems getting through or it is one of those need to have accounts sometimes you need to call out of the box.

1. Call and ask for the Sales Department.

Sales always answers. Talking with salespeople can be an excellent approach. It’s amazing how one salesperson will be willing to help out another salesperson. When asking for assistance, be sure to offer to help them in finding potential leads and contacts. Scratch their backs to get your back scratched.

2. Rather than asking the gatekeeper for the person you want to speak to, begin the call by asking them the same questions you would ask your prospect. These people know more and might have more insight then you or I give them credit. Many times the gatekeeper will realize they can’t answer the questions and wind up connecting with the person and/or department who can.

3. Call back before 8 AM or after 5 PM. Most gatekeepers work traditional hours, so calling either before 8 or after 5 may allow somebody else to answer the phone, "How can help you?" Might be considered unprofitable for having a service to these kinds of calling but if it is you? Go for it.

4. Call during holiday weeks. I’m always surprised at how people behave differently knowing there’s a holiday coming. Calling during a holiday week may very well result in speaking with the gatekeeper when they are in a completely different mood. Side note is the gatekeeper might be on vacation.

5. Call one or two digits off from the phone number you’ve been calling. Dangerious to do but When the person answers, be upfront and say who you’re looking to speak to.

6. Call and ask for Accounts Receivable. Who won’t you through to accounts receivable. Every company is eager to collect money if they can, and by asking for that department, you’ll get connected. When you do get connected, be upfront and state who you’re looking to speak to.

7. Call at different times of the day or over lunch. Everyone takes breaks, and many times the person who relieves the gatekeeper for lunch and/or breaks does not take the same approach as they gatekeeper would.  That person filling in may very well put you through.

8. Let your personality come through and allow the gatekeeper to see you as a normal person who is merely doing their job, just like them.

9. Call a different division or location, if the company has one. Using the other location is a way to learn who you should speak to when the location you’re trying to reach is stonewalling you.

10. Don’t allow one rejection by a gatekeeper to stop you from calling again.

Larson Notes & Satire:  I might or might not suggest you using some of these tactics but they can and do work. I might choose to not use some of the shadier ones. Persistence is your best way and can and will pay off in the long run. Don’t take it seriously or personally. Calling is a game of cat and mouse.

If you allow a rejection by a gatekeeper to negatively impact you, there is little chance you will ever be successful.

The beautiful thing about be being blocked by a gatekeeper is the same thing is most likely happening to your competitor. Big difference is your competitor is probably blowing off the opportunity, leaving the door wide open for you once you get past the gatekeeper.

Many times huge sales have been made after getting past the gatekeeper.

For the answer to your sales and lead generation problems call Larson & Associates at 847-991-1294 or email me at .  One call is all it takes.

Howard Larson
Larson & Associates
Target Marketing & Telesales Professionals for new account acquisition
Making good businesses great and great businesses even better

P.S. We make teleprospection for small business affordable by offering programs down to only 10 hours a week. Maybe you should add teleprospecting into your marketing mix call today and find out.

No comments: